We accept returns on items within 14 days that are unused and in perfect condition with their undamaged original packaging. Please Contact Us to start the returns process.
All refunds are subject to a 5% administration fee (This covers the payment processing charges we incur).
Original shipping is not refunded and a postage and packaging fee of £3 will also be deducted from the total refund amount.
Refunds are processed in 5 working days.
We do not accept returns on earrings, this is for hygiene reasons. We want to be able to provide 100% sterile and ready-to-wear items, once a pair of earrings has left us, we can no longer guarantee this.
Items that are custom made or made to order cannot be returned. This includes all of our Natural Care products and certain Dwelling products.